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Integrated risk management within the ServiceNow platform
ServiceNow GRC is a governance, risk, and compliance solution built on the ServiceNow platform, enabling organizations to manage risk and compliance within the same environment they use for IT service management and operations. For organizations already invested in ServiceNow, GRC provides native integration that eliminates data silos between IT operations, security operations, and risk management. The Integrated Risk Management module covers enterprise risk assessment, risk register management, key risk indicator monitoring, and risk reporting. Policy and Compliance Management tracks compliance requirements across frameworks including SOX, HIPAA, PCI DSS, and ISO standards, mapping controls to policies and automating evidence collection. Third-Party Risk Management automates vendor risk assessments and ongoing monitoring. Audit Management provides risk-based audit planning and execution within ServiceNow workflows. Business Continuity Management supports BCP planning, testing, and crisis management. ServiceNow's workflow engine and AI capabilities automate risk assessment routing, control testing assignments, and exception handling. The platform's advantage is deep integration with ServiceNow ITSM, ITOM, and SecOps modules—risks identified in security operations or IT service management can automatically trigger GRC workflows. For ServiceNow enterprises, the platform reduces total cost of ownership by eliminating separate GRC tools. However, organizations not already on ServiceNow face significant platform adoption costs.